Click on the names below to read our case studies. Names are changed to protect the identity of our clients.

My name is Oskar Ali and I am a 20 year old refugee from Al Qamishli in Syria. I came to the UK in June 2015 and was a University Student in Syria studying electrical engineering.  I fled Syria because of the war and was granted status in August 2015.  My family is displaced now; my mother lives in Turkey and my bother and sister still lives in Syria.


It is very sad what is happeing in my country, all the beautiful places, friends, family and homes have been destroyed because of the conflicts.  There are people with weapons everywhere and ISIS has now taken over my town of Al Qamishli. (pronounce El ka mish lee)


I would be very happy to go back to Syria if the war stops and Bashra Asad and ISIS leaves the country. I miss my country and wish that one day I can go back.


In Wales, I feel protected because I no longer have to deal with people with balaclavas treathing to kill me.  I am very happy here and feel welcomed.


I appreciated the UK Government 's decision to relocate  20,000 people and I wish they can take more people so that the same protection I get here can be given to my people.

Azzeza was worried about where she would sleep after being forced to leave her country because she is an Eritrean Pentecostal Christian. In 1999, the UK Government withdrew basic support to failed asylum seekers creating destitution for many. Azzeza received a food parcel and a small cash donation to ease her situation.

Radia is a 32 year old woman from Pakistan who came to the UK as a student. She entered into a relationship with a young man she met in the UK and became pregnant. Her parents were not willing to take on the responsibility of supporting a child and cast her out to fend for herself and her unborn baby.


Whilst Radia considered returning to Pakistan, the suggestion was met with death threats due to her status as a single mother. This risk of persecution led to her subsequent claim for asylum in Wales.


Our Women’s Worker supported and advised her throughout her asylum claim and within a month of her asylum interview she was granted status.


She has since given birth to a daughter and is overjoyed to know that her family is safe and supported in Wales. 

“Kasun” (not his real name) is from Sri Lanka and was granted refugee status in 2012. His wife and two children were subsequently able to seek asylum in the UK on a Refugee Family Reunion Visa. When they arrived the Welsh Refugee Council’s Move On service ensured the family had access to suitable accommodation from the outset. The Welsh Refugee Council then guided the family through the process of accessing Child Benefit and Child Tax Credit and ensured that all statutory agencies had their new contact details.


HMRC required the original documentation be provided in order to justify the family’s eligibility for benefits. The children’s original passports with their entry clearance visas were sent to the child benefit office in Newcastle by recorded delivery. The documents were accompanied by a request for HMRC to make note of their new address and to return the passports by Recorded Delivery.


Despite this, HMRC returned the passports to the family’s old address and the documents were signed for by an unknown person.  The documents consequently went missing. Whilst the police were called to investigate the loss, they were unable to trace the passports and they were never found.


The family came to the Welsh Refugee Council for advice on the matter and we supported Kasun through the HMRC complaints procedure. The results were extremely positive and HMRC agreed to pay for replacement travel documents, Biometric Residency Permits and all associated costs.

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